A transparent refund process for digital course purchases.
This policy explains when refund requests may be considered and how long approved refunds take to settle.
Standard refund timeline
If a refund is approved, it is processed within 7 to 10 working days through the original payment method.
1. Nature of the Service
CutMark primarily sells digital educational services and online course access. Because digital access may be delivered immediately after successful payment, return and refund requests are reviewed case by case.
2. Eligible Refund Situations
Duplicate payment for the same order
Payment received but course access was not provided due to a verified technical issue
Transaction was completed incorrectly because of a system or gateway error
Any other case approved by management after review
3. Non-Refundable Situations
Change of mind after successful enrollment and access delivery
Failure to attend classes, watch lessons, or use the purchased service
Incorrect purchase caused by user negligence after order confirmation
Requests that violate our Terms and Conditions or involve misuse of the platform
4. How to Request a Refund
To request a refund, contact us with your order details, payment information, and a brief explanation of the issue.
Support ContactEmail: support@cutmark.comPhone: +880 1XXX-XXXXXXRegistered Address: Dhaka, Bangladesh
5. Processing Timeline
Once a refund request is verified and approved, the payment is returned to the original payment source within 7 to 10 working days.
Actual posting time may vary slightly depending on the payment channel, issuer bank, mobile wallet, or gateway partner.
